What is your return policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 10 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserve the right to deny any return request.
When are returns not possible?
If you have placed an order with a wrong item/address; you need to contact our customer services in order to receive the appropriate resolution. You’re not eligible for a return for the following reasons. If:
- The order is not corrected within 24 hours.
- The product is not broken or it is not defective or is damaged because of use or
- The product is not in the same condition as you received it.
- Received the ordered correct item.